1. Always make sure you evaluate the freight forwarding company. Check to see if they have an OTI license. You can check for this at the Federal Maritime Commission website located at http://www2.fmc.gov/oti/nvos_listing.asp.

2. Don’t ship your balikbayan box using a company with an unknown background. Thoroughly check the company’s profile and history. Research information using the internet and other sources; ask for testimonials from customers who have used the service. Also, check for complaints through the Better Business Bureau. Some companies make a lot of promises about safety and delivery intervals, but fail to deliver on those promises.

3. Do your own calculations - You can avoid paying higher shipping costs by checking the rates and dimension of the box. Some companies will charge you rates based on their regular-sized box when the box you are shipping is smaller.

4. Do complete all the necessary paperwork including the Shipper’s Export Declaration and packing list forms. Your agent should be able to assist you by answering any questions you may have with regard to completion of these documents.

5. Know your rights. Check the terms and condition printed at the back of your shipping documents.

6. Don’t let the agent leave without giving you a signed copy of the invoice. Your invoice is your proof that you sent your box through that company. Make sure they put the correct amount on the invoice before he or she extracts your copy. Some agents write the amount only on your copy of the invoice. Be careful and avoid companies who use this practice.

7. Do ask the agent for information. Ask about promotions or incentive programs. Often times you can save some of your hard-earned money if the company participates in regular promotions. This gives you something back and makes it more economical for you.

8. Do check to see if the company has a website. Does their website have a tracking system that will allow you track your shipment? Does their website allow you to print labels? Schedule shipments? Pay online?

9. If you did your homework, research, and checked the company to make sure they were licensed and bonded, you can be assured that your shipment is safe.

10. Reasonable shipping intervals are between 30 and 45 days. Call the consignee from time to time to check if your cargo has arrived.

11. Do get a corporate telephone number from the agent. If you encounter a problem, it is often better to call the corporate office directly. In most cases, they are in a better position and have more information at their disposal than your local agent.